Shipping Policy
Last Updated: January 2026
Great news! Urgown ships directly from our local warehouse in the United States. This ensures faster processing and quicker delivery times for all our customers.
1. Shipping Costs & Locations
We offer FREE Standard Shipping on all orders to the United States and Canada.
2. Order Processing Time
Because our stock is local, we process orders very quickly.
- Processing Time: 1 business day.
- Cut-off Time: Orders placed before 2:00 PM (EST) are usually shipped the same day. Orders placed after this time will be shipped the next business day.
- Orders are not shipped or delivered on weekends or national holidays.
3. Delivery Time Estimates
Once your order has left our US warehouse, the estimated delivery times are as follows:
| Destination | Estimated Delivery Time | Shipping Service |
|---|---|---|
|
United States (Contiguous 48 States) |
2 - 5 Business Days | USPS / UPS / FedEx (Ground or Priority) |
| Canada | 5 - 8 Business Days | International Ground |
*Note: Delivery times may vary for Alaska, Hawaii, and remote areas.
4. Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number. You can track your package via:
- USPS Tracking
- UPS Tracking
- FedEx Tracking
Please allow up to 24 hours for the tracking portal to update after you receive the notification.
5. Customs, Duties and Taxes (Canada Only)
For USA Customers: No duties or taxes. Domestic shipping.
For Canada Customers: Since items are shipped from our US warehouse, Canadian orders may be subject to import duties and taxes (including GST/HST) which are incurred once a shipment reaches your destination country. Urgown is not responsible for these charges if they are applied and are the responsibility of the customer as the importer of record.
6. PO Boxes and APO/FPO
We primarily use UPS and FedEx for larger safety seat packages, which cannot deliver to PO Boxes. Please provide a physical street address to ensure smooth delivery.
7. Damages and Lost Packages
Urgown is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
However, we are here to help! If you have trouble filing a claim, email us at urgownonline@163.com and we will do our best to assist you.
8. Contact Us
If you have any questions about your shipment, please contact us:
Email: urgownonline@163.com
Phone: +86 18002535843
Business Address: Room 401, Fengsheng Building, East District, Guanlong Village, Xinwei Community, Xili Street, Nanshan District, Shenzhen, China
